The Seven-Fold Path to Customer Service Enlightenment

Joel Spolsky on how to give remarkable customer service. The advice is a lot like Dale Carnegie's book, but still, very good and true. Blow out the dust indeed.

Plus, if you think your life as a business, with you friends and family as your customers, then this advice would apply there too. Which sounds Machivellian, but friendly manipulation is still friendly, much like Socrates's ironic humility was still humble.